1. Introduction
At Piece of Web, we are committed to delivering high-quality services tailored to our clients’ needs. This policy outlines our approach to refunds and returns for the services we offer.
2. No Refund Policy
Due to the nature of our services, which are customized, digital, and often involve significant resource allocation, we do not offer refunds. All sales are final once the service agreement is signed and work has commenced. By purchasing any of our services, you agree to this policy.
3. Service Revisions
While refunds are not provided, we are dedicated to client satisfaction. If there are issues with the service delivered, we may offer revisions or adjustments as outlined in the specific service agreement. Any requests for revisions must be made within the time frame specified in the contract.
4. Service Cancellations
If a client wishes to cancel a service after work has started but before it has been completed, the client may be liable for payment for work already performed up to the point of cancellation. The specifics of service cancellation will be handled in accordance with the terms agreed upon in the service contract.
5. Exceptions
In rare cases, and at our sole discretion, we may consider refunds or credits under extraordinary circumstances. These exceptions will be reviewed on a case-by-case basis and must be justified with reasonable cause.
6. Contact Us
If you have any questions about our refund and return policy, please contact us by opening a support ticket in the client portal.