Development Terms

01 Confidentiality & NDAs

We respect sensitive information — but for confidentiality to be meaningful and enforceable, it has to be defined clearly.

• Information is treated as confidential only when it is shared under a clear, written Non-Disclosure Agreement (NDA) that is signed before the information is disclosed.
• Any information shared with us without a prior or clearly-defined NDA in place is not considered confidential, and Piece of Web accepts no confidentiality obligation in respect of it.
• If your project involves sensitive or proprietary information, please ask us for an NDA before sharing it — we're always happy to put one in place.

02 Ownership & Intellectual Property

We respect the journey of every business we work with — and we also protect the craft, systems and know-how that make our work possible. The position below is our default and applies unless your contract explicitly states otherwise.

Ownership

Unless your contract explicitly assigns the rights to you, every solution we develop remains the intellectual property of Piece of Web and is licensed (leased) to your business for use in your operations.

What this covers

• Designs, brand identities and creative assets
• Systems, software, websites and source code
• Analysis, strategy, research and documentation

What this means for you

• You receive a license to use the delivered solution for your business, for the purposes agreed in the project.
• Piece of Web retains ownership of the underlying methods, frameworks, tools, reusable components and source materials we develop and re-use across projects. This is part of what lets us deliver faster and at a higher standard.
• Full transfer of ownership (assignment of all rights) to the client is available only when it is written explicitly into the contract — usually as a separate, agreed arrangement, and it may carry an additional fee.
• Third-party elements (such as fonts, stock assets, plugins or libraries) remain subject to their own licenses.
• Until paid in full: all rights, licenses and deliverables remain the property of Piece of Web until every invoice for the project has been settled in full.

Unless agreed otherwise in writing, Piece of Web may showcase non-confidential work produced for you in our portfolio and marketing.

03 Timelines & Delays

We commit to the timelines in your proposal or contract and we work hard to meet them. Many delays, however, depend on factors outside our control.

• Project timelines assume timely cooperation from the client — including prompt feedback, approvals, content, materials, access and payments.
• Where a delay is caused by the client — for example late feedback, late or incomplete content and assets, delayed approvals, or late payment — the timeline is extended accordingly, and Piece of Web is not responsible or liable for the resulting delay.
• Dates that depend on third parties (hosting providers, domain registrars, payment gateways, app stores or external integrations) are estimates and may shift for reasons beyond our control.
• Piece of Web is not liable for delays or non-performance caused by events beyond its reasonable control (force majeure), including outages, supplier failures, connectivity issues or other exceptional circumstances.

We will always communicate proactively and do our best to keep the project on track.

04 Project Scope & Changes

A clear scope keeps quality high and timelines realistic. Each project's scope is defined in the proposal or contract.

• Work that falls outside the agreed scope (“out-of-scope” requests, or scope creep) is not included in the original price or timeline.
• Additional features, extra revision rounds or new requirements are handled through a separate quotation or change request, and may affect cost and delivery dates.
• Piece of Web is not obligated to carry out out-of-scope work under the original agreement, and may decline, re-quote or reschedule such requests.

We're always glad to grow a project with you — we just do it transparently and in writing, so neither side is caught by surprise.

05 Revisions & Approvals

Each project includes the number of revision rounds set out in the proposal. Once you approve a stage (such as a design direction, a structure or a final build), further changes to that stage are treated as a new request and may be quoted separately. Please review and respond to deliverables within the agreed review period; if no feedback is received within that period, the stage may be treated as approved so the project can move forward.

06 Payments

Fees, milestones and payment schedules are set out in your proposal or contract. Work may be paused on overdue payments, and timelines adjusted accordingly. Where applicable, ongoing services (such as maintenance, hosting or retainers) continue only while their fees are up to date.

07 Refunds & Cancellations

Most of what we create is made specifically for you. Our refund position protects the time and craft that goes into that bespoke work, while staying fair on anything that hasn't been started yet.

• Custom and bespoke work is non-refundable. Once we have produced work tailored to you — including brand files and identity assets, designs, custom development, content, and any work built into a website or system — it cannot be “unmade” and is not eligible for a refund, whether or not it has already been delivered.
• Down payments — before work begins: down payments are refundable in line with the terms of your signed proposal or contract.
• Down payments — once work has started: as soon as work on the project has begun, the down payment becomes non-refundable — it reserves our schedule and covers the resources already committed to your project.
• Cancellations: if you cancel a project that is already underway, all work completed up to that point is payable in full, and amounts already paid toward completed work are not refunded.
• Ready-made or pre-built items (such as templates, stock assets, pre-existing components, licenses or pre-built products) may be refundable depending on their condition — and only where they have not been used, modified, downloaded, redeemed or already delivered. Any third-party fees already incurred are non-refundable.

Where your signed contract sets out specific refund, deposit or milestone terms, those terms govern your engagement.

08 Chargebacks & Payment Disputes

If you ever have a concern about an invoice or a payment, please contact us first — we'll always work with you to put it right.

• Raising a chargeback, bank reversal or payment dispute instead of contacting us to resolve the matter is treated as a breach of these terms.
• While a wrongful chargeback or dispute is outstanding, we may suspend all work, access and services and revoke any licenses to deliverables until it is resolved.
• You remain responsible for the disputed amount, together with any fees, charges or reasonable costs we incur in responding to it.

09 Your Materials & Responsibilities

A project runs smoothly when the materials we're given are clear to use and lawful.

• You confirm that any content, text, images, logos, trademarks, data or other materials you provide are owned by you or properly licensed, and that we may use them to deliver your project.
• You are responsible for the accuracy, legality and rights clearance of everything you supply, and for using the final deliverables lawfully.
• You agree to indemnify and hold Piece of Web harmless from any claim, loss or cost arising from materials you supplied, or from how you use the deliverables.

10 Results & Performance

We bring real expertise and effort to every project — but some outcomes depend on factors outside our control.

• Unless something is explicitly guaranteed in writing, we do not warrant specific results — such as particular sales, revenue, search rankings, reach, engagement or conversion figures — as these depend on markets, platforms, budgets and audience behaviour.
• Estimates, forecasts and projections are shared in good faith and are not guarantees.

11 Suspension & Termination

We want every engagement to be a good one — for both sides.

• We may pause or end an engagement, and withhold or revoke deliverables and licenses, in cases of non-payment, repeated lack of cooperation, misuse of our work, unlawful requests, or abusive, threatening or harassing behaviour toward our team.
• Where we end an engagement for these reasons, fees for work completed up to that point remain payable and are not refunded.

12 Limitation of Liability

To the maximum extent permitted by law, Piece of Web's total liability arising from any project is limited to the fees actually paid to us for the specific work that gave rise to the claim. We are not liable for indirect, incidental or consequential losses — including lost profits, lost revenue, lost data or business interruption — arising from our work, the deliverables, or any third-party products or services used in your project.

13 Relationship to Your Contract

These Development Terms work alongside your signed proposal or contract. Where a signed contract differs from these terms, the contract takes precedence for that engagement.